FAQ / Order Updates
*ORDER PROCESSING UPDATE*
*NOTICE for new and existing orders: Please call us or email us for order status updates.
You are welcome to call us, email us, or come into our stores at anytime to see if any of your ordered items are available. Note: nothing is guaranteed at this time and we no longer holding equipment. We are highly encouraging people to contact us or come into the store locations during the sale to pick up previously ordered items that might be available or to purchase available items and place new orders at discounted pricing. Inventory is now being replenished frequently.
- SACRAMENTO, SAN DIEGO, & FREMONT STORES. PICK UP AVAILABLE ITEMS SAME DAY. Call: 877.375.0031 and select the extension to your store for order updates or stock questions.!
- Online orders welcome, please call or email your local store or warehouse for order updates or stock questions prior to or after ordering. Feel free to come to Sacramento, San Diego, or Fremont locations to pick up or purchase anything physically available on location, no notice required.
- Estimated lead time is 4-12 weeks on all new orders, unless otherwise indicated. Heavily backordered item timeframes will be noted on specific product pages.
- "IN STOCK" items will be noted on specific product pages in writing. These items are available now or need to be transferred to your location. Ability to add to cart does not guarantee item is in stock.
- Deliveries and shipping for "in stock" items = 2-4 week processing time due to high volume.
- In store pick up for "in stock" items = 0-3 week processing time depending on volume or need to transfer equipment.
- Ability to add item to cart does not guarantee item is in stock, we do not update stock item by item.
- Are you open? All locations are open. Masks required.
- When will I receive a response to my inquiry? We are estimating up to 1 week communication lead time. Please connect directly with your fulfillment location for a timely response.
- Refunds possible? Strict no refund policy. Store credit only for approved cancellations of any order past your original timeframe, please refer to our sale page and policy page. Please carefully review our policies and times frames prior to ordering. This policy allows us to make commitments on raw materials and equipment while at the same time consistently providing quality products at an affordable price guaranteed to all of our customers.
- Promotional Price Adjustment Policy: Promotional pricing applies to new orders only.
- Require additional support? We appreciate your understanding and support during these unprecedented times. If you are having trouble due to their current communication volume and are past your order timeframe please email firstname.lastname@example.org (preferred method, please include your order#) or call our customer service line at 877.375.0031 ext 2. Note that responses from email may take between 2-5 business days.
Location Email Directory